Anonymous
map-marker Burlington, Wisconsin

Lost teaspoon

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Teaspoon of newly purchased Cambridge flatware disappeared at first use. Wanted to purchase replacement. Cambridge replied they do not sell 1 teaspoon at a time and referred me to a site called Replacements.
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Loss:
$2

Preferred solution: 1 teaspoon

User's recommendation: You are out of luck if you need a Cambridge flatware replacement.

Montel M

Warranty

Shop Cambridge Home - Warranty
I purchased some black silVer ware a month ago and it has already faded. Say theres a 25 year warranty but no one has returned my calls
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Loss:
$60

Preferred solution: Let the company propose a solution

Kayla C Vha
map-marker Wilkes Barre, Pennsylvania

Silverware pork bent and two spoons losing color

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I love Cambridge silverware wouldn't buy any other kind it's amazing. However I made a recent purchase at Walmart and it's not up to Cambridge standard. Like I said it would never stop me from buying the Cambridge brand I would just like to know if there's any way I could send it back because when I went to Walmart they instructed me to call you my phone number is 570-817-**** my name is Kayla and feel free to call me anytime thank you for your time and taking care of this matter and thanks for making the best silverware thbyyere there is
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Loss:
$30
Pros:
  • Quality customer service and style
Cons:
  • Never had a bad experience with cambridge

Preferred solution: I love Cambridge and I would really just like the product I purchased replaced

User's recommendation: Always by Cambridge

Deb S Div

Missing piece from brand new box

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This is the second time I am calling but third time Ive tried to contact your company to send a fork that is missing from a brand new box of cutlery.
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Cons:
  • Customer service is negligent

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Lansing, Michigan

Need more of the same silverware I have

Shop Cambridge Home - Need more of the same silverware I have
Shop Cambridge Home - Need more of the same silverware I have - Image 2
Shop Cambridge Home - Need more of the same silverware I have - Image 3
This was purchased from JCPenney last year on Black Friday as a gift I do have pictures of the silverware that I’m working for it is a hostess set and I am looking to purchase another set I will include photos
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Pamela C Twh
map-marker Kamloops, British Columbia

Splendor Flatware order#701-039****=360****

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Sent back 1 fork January 30th/19. Then I sent the rest of the silverware back Feburary 18/19 because they were either cracked or broken at the end of the plastic handles. I cancelled my order the rest of the Splendor Flateware Feburary 18/19. I then ordered a new set of Flateware Pattern Tula. When it arrived some of the silverware was scratched and pitted. I am not impressed with the service and the silverware being damaged. I spent $43.48 on the first set of silverware and $89.58 on the second set of silverware #701-785****-359****. Pattern mentioned up above. I am a pensioner and can't afford all this expense. I think I should either be refunded the money or have an in store credit. I would like to send back some of the damaged silverware but it's getting to be to much of a hassle and it costs to much for the postage required. This silverware is nice but not happy with it being damaged. Sincerely Pamela Casavant.
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Anonymous
map-marker Coram, New York

Extremely unsatisfied

First i'd like to confirm that this is the correct company. The name Cambridge is stamped on the silverware not Cambridge Silversmith. Is this the correct company?
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Anonymous
map-marker Birdsboro, Pennsylvania

Telephone call was very helpful.

I wanted to register my new 50 piece set of of Silversmith Flatware, it is so pretty. The lady was very kind and understanding. She told me what to do and I am happy to know my set will be taken care of for 25 years. Hope I live that long. ( Just Kidding) Thanks again
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Reason of review:
Good customer service
Anonymous
map-marker Kankakee, Illinois

Rust on flatware

Just like everyone else's reviews, I too washed my garbage ware and rusted-after only 2 weeks. I bought 5, 20 piece sets worth over $500. I too called the company directly and a Maryanne answered. I explained my story and she is willing to send a replacement after I provide her with a receipt. The funny thing is, that this is my 2nd set that has rusted!!! Why are they in business still???????????????? I purchased both styles from Bloomingdales. A very high end department store. I called them to tell them my problem. I told them the need to stop selling this product. It's embarrassing for your reputation.
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Loss:
$500
1 comment
Guest

I also had a Cambridge set (2) and warranted them as they had tiny little rust spots all over them. I received my 2 new "dishwasher safe" expensive replacements sets…although a different style as my old one was no longer made.

I bought brand new "environmentally" safe non-chlorine, non-lemon detergent as they suggest on their insert and after one wash, one of my knives is pitted and has a permanent stain on it.

So disgusted with Cambridge's quality. My advice, avoid them

Anonymous
map-marker Owatonna, Minnesota

Cambridge Silversmith Flatware company

I received a beautiful set of Cambridge Silversmith Flatware for Christmas. After 1 month it was full of ugly stains and rust spots. Shopko would not take it back, so I decided to call the company. I got a very rude lady named Maryanne. They did agree to send me another set. After washing just the knives once - the same spots occured. I went online and discovered numerous reviews for this company with the same complaint as I had. DO NOT BUY THIS JUNK! They will not refund you, they will only keep sending you more silverware that will rust.
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8 comments
Guest

I also purchaqsed new flatware. within 2 wks.

i was seeing rust spots on it. Mine is combination of shine and satin look. I am very disappointed, too, as I have also waited to purchase due too budget.

I used an Oneida set for 18 yrs, and it looks better than my brand new set. I will never cambridge products again, and will also tell others not to.

Guest

I wish I did my homework before purchasing my Cambridge flatware. I have only had it a few days and it has spots and rust on it.

It is terrible that they rip off the consumer so badly.

I have waited for years to be able to afford to purchase new silverware, as this small simple thing is a big deal for my tight budget. I am sorely dissapointed.

Guest

:cry I wish I have read this about cambridge flatware. I also have same problem.

Guest

Wow!! I am having the same issues.

I am sorry that I bought this silverware from the Cambrige company. The rust spots after washing the silverware is not acceptable. They should take this product off the market.

Its going in the trash. I will never buy Cambridge products again.Who wants to eat with silverware with rust spots, It sounds unhealthy.

Guest

I have the same problem,with this set of flatware, mine has a satin finish, it was to be a repacement for the set I have used

for over 30 years. I'm glad I didn't get rid of it.

Guest

I also purchased their flatware and I am also having the same issues. Rust spots and other spots. I purchased flatware from Fingerhut over 25 years ago and never had a problem should of stuck with them.

Guest

I also received a set of cambridge stainless flatware. After 2 weeks it has stains and rust spots.

But the worst was my daughter-in-law was over for breakfasts and actually was cut by my silverware. The stainless coating is coming of and The piece had a sharp edge on the back of the handle. Cut the palm of her hand .

I do not want a replacement. Never will buy cambridge again.There warranty is a joke.

Guest

I purchased flatware from Linens and Things made by Cambridge that after one wash have rust and spots. I had to use a brillo pad to remove the rust.

I have never had this happen with any other flatware I have purchased. Since I only recently purchased mine I am going to try going to the store and get a refund.

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